Terms of Service

By creating a Trellis account or using the service, you agree to these Terms of Service. If you don't agree, you can't use Trellis. If you're using Trellis on behalf of an organization (a clinic, an agency, a school), you represent that you have authority to bind that organization to these terms.

These Terms work alongside our Privacy Policy, Security page, and HIPAA / BAA page. Together they describe the full agreement.

Trellis is a HIPAA-compliant care coordination platform built for the IDD (Intellectual and Developmental Disabilities) community. It provides a shared workspace where parents, DSPs, therapists, teachers, ABA providers, OTs, SLPs, clinicians, and case managers coordinate around individuals receiving care.

Trellis is a coordination tool. It is not a substitute for medical advice, diagnosis, or treatment. It does not provide direct healthcare. AI insights surfaced in Trellis are pattern observations, not clinical recommendations — see Medical disclaimer below.

To create a Trellis account you must be:

• At least 18 years old
• Able to enter into a binding contract under the laws of your jurisdiction
• Not barred from using Trellis under prior enforcement action by us

The individuals receiving care (children, adults under guardianship, etc.) are at the center of the data model but do not directly create accounts. Their care team — adults authorized to support them — does.

When you create an account, you become the account owner of any individuals you set up. As the account owner you control the care team — who's on it, what permissions each member has, and whether a member can be removed.

You're responsible for keeping your password confidential and for all activity that occurs under your account. Notify us immediately at hello@trelliscare.app if you suspect unauthorized access.

Account ownership can be transferred (e.g., a parent transferring ownership to a young adult who has reached the age of majority). The transfer mechanism is part of our V1.5 roadmap; until then, contact us to request a transfer.

You agree NOT to:

• Use Trellis to coordinate care for an individual without appropriate authority (parent, guardian, professional relationship, or explicit consent from the adult individual)
• Add anyone to a care team without their knowledge and consent
• Upload content that is illegal, infringes intellectual property, or harasses any person
• Attempt to access another user's account or data, bypass access controls, or probe Trellis for security vulnerabilities outside our responsible-disclosure program (see Security)
• Scrape, mass-export, or programmatically harvest data (other than through your account's normal export features)
• Resell, rent, or sublicense Trellis access without our written agreement (Provider tier subscriptions cover multi-individual professional use; see Provider terms)
• Use Trellis to send spam, phishing, or unsolicited promotional messages through invitation flows or notifications

Violations may result in suspension or termination of your account and, where appropriate, referral to law enforcement.

Trellis offers free (Roots) and paid (Roots+, Growth, Provider) tiers. Pricing, included features, and capacity limits are published on the Pricing page.

Payments are processed by Stripe under a signed Business Associate Agreement. We never receive your full payment-card number; Stripe handles tokenization end-to-end.

Renewals

Paid subscriptions renew automatically at the end of each billing cycle (monthly or annual, your choice). You can cancel anytime from Settings → Billing; cancellation takes effect at the end of the current period.

Refunds

Annual subscriptions are refundable on a prorated basis within 30 days of purchase. Monthly subscriptions are generally non-refundable for the current period; if you believe you were charged in error, contact us at hello@trelliscare.app and we'll work it out.

Founding pricing

The first 100 Growth subscribers and first 200 Roots+ subscribers lock in founding pricing for the lifetime of their continuous subscription. Cancellation forfeits the founding price; resubscribing later is at standard rates.

The free tier promise

The Roots tier is free, today and at launch. We commit that if a feature is included in the free tier today, it stays in the free tier. We will not relocate free features behind a paywall.

Care notes, goals, files, journal entries, and other content you (or your team members) create in Trellis belong to you. Trellis claims no ownership of your content.

You grant Trellis a non-exclusive license to host, store, process, transmit, display, and back up your content solely for the purpose of providing the service. The license terminates when you delete the content (subject to the retention windows described in the Privacy Policy).

You are responsible for the content you create. Trellis is a coordination platform; we don't pre-screen or moderate your team's notes. If content violates these Terms or the law and is reported to us, we may take action including removing the content or suspending the account.

Trellis (the software, the visual design, the brand mark, the “Nucleus” interaction pattern, the documentation, and the underlying source code) is the intellectual property of Veridian Synthetics. We grant you a limited, non-exclusive, non-transferable license to use the service per these Terms.

You may not copy, modify, reverse-engineer, decompile, or create derivative works of the Trellis platform except as permitted by law (e.g., for accessibility purposes) or explicitly allowed in writing.

Trellis does not provide medical advice. Trellis does not replace the judgment of a qualified healthcare professional.

Information surfaced in Trellis — including AI-generated pattern insights, weekly summaries, goal trajectory analyses, and crisis-protocol documents — is for coordination purposes only. Decisions about medication, treatment, behavioral interventions, or emergency response should be made in consultation with appropriately licensed professionals.

AI insights in Trellis are statistical observations on de-identified data, not diagnostic or prescriptive recommendations. They may be wrong. They may miss important context. They are starting points for team conversations, not endings.

For medical emergencies, call 911 (US) or your local emergency number. Trellis is not an emergency response system.

Trellis is provided “as is” and “as available.” To the fullest extent permitted by law, Veridian Synthetics disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

We do our best to keep Trellis available, accurate, and secure. We do not guarantee that the service will be uninterrupted, error-free, or that defects will be corrected immediately. We do not guarantee that AI insights will be accurate or complete.

To the fullest extent permitted by law, Veridian Synthetics' total liability arising out of or relating to your use of Trellis is limited to the amount you paid us in the 12 months preceding the claim.

Some jurisdictions do not allow these limitations; in those jurisdictions, the limitations apply only to the extent permitted by local law.

When Trellis processes Protected Health Information (PHI) on behalf of a HIPAA-covered entity (a clinic, hospital, provider organization, or a healthcare professional acting in their professional capacity), Trellis acts as a Business Associate.

Our standard Business Associate Agreement is published on the HIPAA / BAA page. By using Trellis as a HIPAA-covered entity, you agree to the terms of that BAA.

Families using Trellis for personal coordination (a parent tracking their own child's care, for example) are not themselves HIPAA-covered entities and the BAA framework doesn't mechanically apply, but the same technical and operational protections do.

You can terminate your account at any time from Settings. Upon termination, paid subscriptions stop renewing at the end of the current period and your data follows the retention rules in the Privacy Policy.

We may suspend or terminate your account if you materially violate these Terms, if continuing to provide service to you would expose us to legal risk, or if your account is dormant for an extended period (we'll give you advance notice for dormancy).

Sections that by their nature should survive termination (Intellectual property, Warranty disclaimer, Limitation of liability, Governing law, the BAA terms for so long as we retain PHI on your behalf) survive.

These Terms are governed by the laws of the State of [TBD — legal review] without regard to conflict-of-laws principles. Any dispute arising out of or relating to these Terms or your use of Trellis will be resolved in the state or federal courts located in [TBD — legal review].

Before filing any legal action, please email hello@trelliscare.app and give us 30 days to attempt to resolve the matter directly. We almost always can.

We'll update these Terms when we change practices that they describe. Material changes are announced via in-app notification and email at least 30 days before they take effect. Continued use of Trellis after a change takes effect constitutes acceptance.

Non-material changes (clarifications, typo fixes, additional examples) take effect on the “Effective” date at the top of this document.

Questions about these Terms? Email us at hello@trelliscare.app. Trellis is built and operated by Veridian Synthetics, an independent maker.